Frequently Asked Questions.

Most accounts are referred for collection to an agency because they have gone unpaid beyond the due date and often the creditor has not received any communication from the consumer. People who provide goods and services to consumers on credit rely on their customers’ promises to pay. While they value their customers, they must also depend on payment to meet their own costs and expenses. The longer an account remains unpaid, the less likelihood that it will be paid. When the creditor can no longer afford to carry past-due accounts and cannot collect them economically, the accounts are either written off, or referred to professional, third-party collectors.

We provide monthly status reports, and dependant on the case, are pleased to provide more regular reports if the client so desires. In addition, you’ll have access to the account manager that’s handling your work. Our online web based system is able to monitor progress of your files 24hrs a day/ 7 days a week.

Collecting bad debts is only one part of our business. We provide pre and post charge of collection programs, pre collect letter series, skip tracing and asset locate, credit reporting and company searches, comprehensive monitoring, compliance & quality assurance initiatives, corporate credit recovery training (Public and in-house), credit personnel recruitment, credit management consultancy and CCRNET online web solution.

The collection agency receives past-due accounts when those accounts cannot be collected economically by the creditor. Third-party collection agency can often collect accounts more efficiently than creditors because their operations are streamlined and specialized for that purpose. Often the collection agency has to first find an accurate address or phone number so that they can contact the person who owes the account, a process called “skiptracing.” After confirming the proper address, the office must include in a first written communication to the consumer a validation notice that allows him or her to dispute the validity of the debt and/or request verification of the debt. Although exact procedures vary by collection agency, type of account and client, the consumer then receives a letter or phone call from a collector, who asks for payment in full. If payment in full is not possible, the collector works with the debtor to solve the payment problems and make workable arrangements.

In general, we accept all kinds of claims provided the following conditions are met:
Proper documentation to support the claim, e.g. Invoices, bills, purchase delivery orders, contracts, etc.

Our fee structure is based on “No Collection, No Fee” basis. A commission is charged on successful collection and collected amount only. We have a standard collection rate but depending on the volume and nature of the debts, preferential rates may be given to clients.

What will it cost me if you don't collect?

Our fee is based only on collection. There is no fee if we fail to collect.

There is no quick answer for this question. The ability to collect is basically dependent on how well you, the creditor, have done your job, the age of the debt, the amount and location & jurisdiction of the debtor. If your information is outdated, and your claim is old and poorly worked, our job is made more difficult. It will also differ on whether the debt is of a commercial or consumer nature and the location in which the debtor is located. We will provide you with advices on contact.